Aldi has fixed customers' BIGGEST complaint

1 min read

Did this annoy you too?

There are plenty of things to love about Aldi – like cheap booze and unique products – but people’s biggest complaint has the long checkout lines.

But the German supermarket says recent changes mean that’s no longer the case.

During their recent revamp, the discount chain upped it’s checkout efficiency to cut down on queues. 

“There are times, particularly on a Wednesday morning or a Saturday morning when we release our Special Buys, you can queue. But if we've got five or six registers a store and every one is open, there's not a lot more we can do about that,” chief executive Tom Daunt has told

“As a general rule, we’re trying to focus on a few different things. If customers, generally speaking, come into clean and tidy stores, get what they came to get, and don’t have to wait to get out, this is 95 per cent of customers happy.”

But that’s the only major change you’ll find at the checkout. Classic Aldi quirks like packing your own groceries and buying a bag will remain.

As for self-serve checkouts, Aldi says they won’t be adding them anytime soon. 

Image: Getty/Daniel Leal-Olivas



Written By Cassie Crofts


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